Corporate and Support Services improvement projects

QI projects which relate to services such as planning, finance, Human Resources, technology, Informatics, catering, portering, domestic etc.

CCN Equipment Database Improvement Project (0.7 MiB)
Upload Date: 26th November 2018 Downloads: 147
Aim: This improvement was important for a number of reasons; an updated, more user friendly equipment database has enabled us as a team to improve our efficiency and ensure that service users have safe equipment that will be serviced regularly. We will continue to improve and streamline the service and over time this endeavour should also result in financial savings for the Trust, through effective tracking, monitoring and servicing of CCN equipment.


Corporate Support Services Pictorial Patient Menu And Beverage Service Review (6.2 MiB)
Upload Date: 11th May 2018 Downloads: 177
Aim: Provide good nutrition and a positive mealtime experience for individuals recovering from illness through pictorial menus.


Develop Continuous Improvement Newsletter in PageTiger (0.8 MiB)
Upload Date: 26th November 2018 Downloads: 125
Aim: Why Is the Improvement Important?
 Better engagement with staff
 Easier access to people from other Trusts and external agencies
 More efficient use of multimedia


Development of social work caseload management tool (0.5 MiB)
Upload Date: 19th December 2018 Downloads: 74
Aim: Creation of a more user-friendly format of the caseload management tool
To provide social workers with a functional tool to manage their workload
To provide managers with a clear overview of priority cases within the team
To provide evidence-based statistics to inform senior management decision processes
To facilitate consistent implementation of the model by all social workers and team leads in the ICT’s


Digitise Manual Processes For The Transfer Of Correspondence Using Electronic Data Transfer (0.2 MiB)
Upload Date: 7th March 2018 Downloads: 126
Aim: To work in partnership with the Regional eHealth Team to digitise manual processes for the transfer of correspondence between Secondary and Primary Healthcare


Electronic Document Transfer (EDT) - HSCNI Paperless Solution (2.5 MiB)
Upload Date: 11th May 2018 Downloads: 143
Aim: Transfer of documents electronically quickly, securely and reliably from secondary to primary care across all departments in NHSCT.


Electronic Signoff (1.2 MiB)
Upload Date: 11th May 2018 Downloads: 165
Aim: A secure method to sign all Radiology and Laboratory results in NIECR.


Enhancing The Quality Of Incident Reporting On The Datix System (0.2 MiB)
Upload Date: 13th February 2018 Downloads: 150
Aim: Enhance quality of data and reporting on DATIX system


Feedback to Incident Reporters (1.0 MiB)
Upload Date: 10th June 2019 Downloads: 137
Aim: Improve Reporter Feedback given within 30 days via the Datix Incident Management system from 3% to 50% by end of April 2019.


Getting Back To Work (2.5 MiB)
Upload Date: 4th December 2018 Downloads: 147
Aim: Reduce the length of time staff in the South Eastern Trust are absent from work with musculoskeletal injuries

Ensure 80% of staff in the surgical directorate are seen by the occupational health physiotherapy service within 2 weeks of absence by October 2018


Improve Access To Helpdesk (0.4 MiB)
Upload Date: 13th November 2018 Downloads: 126
Aim: To increase the number of self reported fault requests by 80% in The Arches Health Wellbeing Centre by June 2018


Improving Admin Process and Services within the Community Contracts Team (0.8 MiB)
Upload Date: 19th December 2018 Downloads: 116
Aim: Time taken on the administrative process of scanning Contract Compliance forms has been
reduced and staff are now making more use of the computer PDF facility.
In addition, reliability and quality of information has improved as a result of increased data
accuracy on our C&V database, contributing to our Department’s ability to deliver an effective
service.


Incident Management in Adult Mental Health Acute Inpatient wards (3.0 MiB)
Upload Date: 2nd July 2019 Downloads: 167
Aim: To reduce the number of Adult Mental Health inpatient incidents open over one month by 30% of baseline at 01 October 2018


Incident Management In Adult Mental Health Acute Inpatient Wards (3.0 MiB)
Upload Date: 22nd July 2019 Downloads: 149
Aim: To reduce the number of Adult Mental Health inpatient incidents open over one month by 30% of baseline at 01 October 2018.


Introducing Electronic Spinal Referral Service For Hospitals In NI (0.2 MiB)
Upload Date: 13th February 2018 Downloads: 154
Aim: Introducing Electronic Spinal Referral Service for Hospitals in NI


Junior Doctors Monitoring Improvement Project (1.0 MiB)
Upload Date: 13th November 2018 Downloads: 161
Aim: Improve the working lives of junior doctors and patient safety by raising the achievement rate of duty returns above the New Deal threshold by 5% by end of Spring 2018.


Quick Quality Response To Complaints (2.0 MiB)
Upload Date: 13th November 2018 Downloads: 100
Aim: To achieve 20% INCREASE in LOW and MODERATE grade complaints closed within the KPI target of 20 working days.


Reduce Staff Absence Rates (0.7 MiB)
Upload Date: 19th February 2019 Downloads: 136
Aim: Reduce the length of time staff in the South Eastern Trust are absent from work with musculoskeletal injuries

 


Reducing Overpayments Caused By Late Leavers On HRPTS (0.5 MiB)
Upload Date: 16th April 2019 Downloads: 91
Aim: Reduce overpayments as a result of the late processing of leaver notifications by 50% by April 2020


Reduction of waiting times in Occupational Health (0.6 MiB)
Upload Date: 2nd July 2019 Downloads: 87
Aim: To reduce waiting times for Occupational Health to 3 weeks by 31/12/2019.


Safer Waste Storage In RVH Shared Holds (0.2 MiB)
Upload Date: 8th March 2018 Downloads: 98
Aim: Reduce the amount of uncontamined clinical waste by 90% by June 2017


Socialisation And Engagement Of Staff In Relation To The Implementation Of The New Electronic Health Record Into Northern Ireland In Order To Assess Attitudes And Perceptions Towards Digitalisation Of Health-care (1.0 MiB)
Upload Date: 18th December 2018 Downloads: 90
Aim: To gain feedback and encourage participation in the design and development of encompass.


Support Services Meeting Room Booking Automation (0.6 MiB)
Upload Date: 26th November 2018 Downloads: 117
Aim: The change is important as it will:
1. Improve accessibility for staff who are booking CAH Support Services Meeting Rooms
2. Make the CAH Support Services Meeting Room booking process more efficient
3. Reduce the number of times Support Services Staff are interrupted


SWAH Housekeeping recruitment (0.6 MiB)
Upload Date: 2nd July 2019 Downloads: 54
Aim: Aim – Reduce the number of vacant post by 50% over the next 9 months